Lounge Skin and Laser Clinic operates primarily by pre-scheduled appointments. Walk-ins are accepted based on availability.

We kindly ask that you provide at least 48 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to another client.

• A 20% deposit is required to secure all bookings.

• Cancellations made with less than 48 hours’ notice will result in a 20% cancellation fee and loss of deposit.

• Same-day cancellations and no-shows will be charged the full appointment fee and forfeit any deposit paid. Future bookings may require full prepayment.

• Appointments cancelled with at least 48 hours’ notice can be rescheduled without penalty.

Thank you for respecting our time and helping us continue to provide high-quality service to all clients.

We recommend arriving 10 minutes early for your appointment to ensure ample time for check-in, bathroom use, and completion of any necessary forms related to your treatment.

Appointments are scheduled for specific time slots. If you arrive late, your service will be adjusted to fit the remaining time, but you will still be charged the full-service price.

To respect other clients who have booked in advance, please arrive on time - preferably 10 minutes early - to avoid cancellation fees and the potential forfeiture of your appointment to walk-in clients.

Lounge Skin and Laser Clinic has a no refund policy for all treatments.

We accept cash and Gift Vouchers for all services and products.

Other forms of payment are not accepted. We reserve the right to request full payment before treatments.

Only one loyalty card is accepted per customer per visit and must be validated with our stamp. We cannot backdate stamps for lost or forgotten cards. Offers are valid for one customer only and cannot be combined with other offers.

No Cash Advances: Gift Vouchers cannot be exchanged for cash or used for cash advances. Validity & Expiry: Gift Vouchers are valid for 6 months. We are not liable to redeem expired vouchers. Lost or Stolen: Treat Gift Vouchers like cash. Lost or stolen vouchers will not be replaced or refunded.

Non-Cancellable: Gift Vouchers cannot be cancelled. Responsibility: You are responsible for the use and safety of your Gift Voucher.

All personal information is held with the strictest confidence according to data protection laws. We expect all customers to be polite and respectful. We do not tolerate violence, aggression, or abuse towards our staff or other customers. We reserve the right to refuse service, ask individuals to leave, or contact the police if necessary to protect our staff and customers.

If you have any complaints or feedback, please contact the salon manager or email us at hello@loungeskinandlaser.com

Please note we reserve the right to refuse treatments; disrespect and rudeness towards our team will not be tolerated.

We strive to provide the best possible service and ensure fairness to all our clients and team members. To maintain this standard, we have the following policy regarding discounted treatments and pre-paid packages:

- Appointments paid in full at a discounted rate or as part of a package are non-refundable.

- If you are unable to attend your appointment and fail to provide at least 48 hours' notice, or in the event of a no-show, the appointment will be lost.

The policy is in place because:

1. Preparation Costs: For every booking, we set aside time, prepare products, and ensure a team member is ready to provide your treatment. Missed appointments result in wasted resources and time.

2. Team Compensation: Our staff are professionals who dedicate their time to your treatments and must still be compensated for their time, even in the event of a no-show.

3. Opportunity Loss: A missed appointment without notice means we are unable to offer the slot to another client, impacting our small business.